Policies

Advance Booking

To ensure optimal selection and the best possible service, we kindly ask that events be booked at least 7 business days in advance. We understand events arise unexpectedly and will do our best to accommodate your needs.

Guest Counts

We kindly request a confirmed number of guests be specified 3 business days prior to the event. This number is considered the guaranteed guest count.

Event Time

Events are billed in 3-hour increments. Events exceeding the 3-hour limit and/or requiring multiple trips to the event will be subject to additional service fees.

Cancellation

We kindly request that cancellations be made at least 5 business days prior to the contracted event date.

Service Charge

A 10% service charge will be applied for deliveries on and off campus.

Service-Ware and China

All disposable service-wares will be furnished as accompaniment to all items purchased. Some exceptions apply to orders being picked up. We provide high-quality disposable plastic ware for all events. Premium disposable products will require an additional charge.

China and glassware are available for an additional charge of $4.50 per person.

Linen

Tablecloths are supplied for all food and beverage service tables at events. Tablecloths for non-food tables are available for an additional charge of $5.50 each.

Specialty linen is also available for an additional charge of $25.00 each.

Billing and Payment

A form of payment (purchase order or credit card) is kindly requested 3 business days prior to the event date. We ask that contracts be paid in full within 1 business day following the event.

Special Diets

Special diets can be accommodated upon request. Please confirm any special dietary requirements up to 3 days before the event.

Bar & Bartender Services

Bar on Consumption: Consumption bar service requires a minimum of $350 in sales.

Event Permit: Please allow 30 days to obtain a Special Events Permit. A permit fee of $50.00 applies.

Bartender Fee: Bartender service is $80.00. Events with 100 or more guests require two bartenders.

Contacts

Alisa Mathis-Peterson

General Manager, Capital Eats by Chartwells Higher Ed

Email: Alisa.Mathis-Peterson@Compass-usa.com
Office: 518-694-7178
Mobile: 518-857-3457

Emilie Clements

Catering Director, Capital Eats by Chartwells Higher Ed

Email: Emilie.Clements@Compass-usa.com
Office: 518-244-2286
Mobile: 518-488-3991